서비스산업의 IT활용수준 평가모델 개발

• 영문명: An Information Technology Usage Level Assessment Model for Service Industry
• 발행기관: 한국IT서비스학회
• 저자명: 김현수(Hyunsoo Kim)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제7권 제1호, 255~274쪽, 전체 20쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2008.03.30

영문 초록

  The purpose of this research is to develop an information technology (IT) usage level assessment model for service industry. It is necessary to develop an assessment model for service industry"s IT usage to improve service productivity. However, it is not easy to develop assessment models due to service industry"s diversity. In this paper a generic IT usage assessment model for service industry has been developed and validated through a descriptive approach. Key factors affecting service productivity have been identified and analysed. A pilot test on IT usage level has been performed to investigate the relevance and importance of IT usage indicators (factors). As a result, a set of effective IT usage indicators for service industry have been found. A short-cut model and a full scale model have been proposed for efficient and effective usage. The results of this study can be used for enhancement of service industry productivity through the increase of IT usage level.

목차

Abstract
1. 서론
2. 서비스업의 특성과 IT활용 평가 기존 연구
3. 서비스업의 IT활용수준 평가모델
4. 모델 검증 및 개선
5. 요약 및 결론
참고문헌
저자소개

키워드

Service Industry Service Productivity IT Usage Level