Clients’ Strategic Choices to Mitigate Their Dependence on Vendors in IT Outsourcing - Resource Dependence and Opportunism Prospects

• 영문명: Clients’ Strategic Choices to Mitigate Their Dependence on Vendors in IT Outsourcing
• 발행기관: 한국IT서비스학회
• 저자명: 이재남(Jae-Nam Lee)
• 간행물 정보: 『한국IT서비스학회지』한국IT서비스학회지 제7권 제1호, 167~193쪽, 전체 27쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2008.03.30

영문 초록

  Clients" outsourcing strategies noted in the IT outsourcing literature generate varying levels of client dependence on vendors. This study investigates clients" efforts to mitigate such dependence by utilizing multiple vendors. We use the theoretical lenses of resource dependency and opportunism to study this phenomenon. Specifically, we consider degree of outsourcing, duration of contract, and externalization of control as strategic choices that engender vulnerabilities that clients seek to offset by using multiple vendors. This study then considers the basis of the outsourcing relationships, clients" satisfaction with the relationships, and clients" IT workforce size as conditions that induce clients" concerns about vendor opportunism. This study argues that these conditions can exacerbate clients" experience of vulnerability, further encouraging clients" use of multiple vendors. The research model developed is tested in a survey of firms in South Korea. Results suggest a strong impact of outsourcing strategic choices on the number of vendors used by clients. The anticipated moderating effects of opportunism were only weakly supported by the data though. Theoretical and practical implications of the results are considered and suggestions for future research are offered.

목차

Abstract
1. Introduction
2. Asymmetric Resource Dependence and Power Imbalance
3. Outsourcing Strategies and Vendor Exclusivity
4. Mitigating Effects of Oppo rtunism in IT Outsourcing
5. Research Methods
6. Analysis and Results
7. Discussion
References
Appendix A
저자소개

키워드

IT Outsourcing Resource Dependency Opportunism Number of Vendors