중소기업의 품질경영시스템 인증성과에 관한 실증연구

• 영문명: Certification of Quality Management System and Firm Performance: An Empirical Approach based on the Experiences of Small and Medium Enterprises (SMEs) in Korea
• 발행기관: 한국산업경영시스템학회
• 저자명: 김인호(In-Ho Kim) 구태용(Tae-Yong Ku) 최걸성(Gul-Sung Choi)
• 간행물 정보: 『산업경영시스템학회지』제30권 제1호, 15~24쪽, 전체 10쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2007.03.30

영문 초록

  This paper attempts to identify empirically whether the certification of Quality Management System affects positively to firm performance using the sample sets of 200 SMEs in Korea who have adopted ISO 9000 majoring in the domestic markets as well as the overseas markets. The empirical study has been done on the assumptions and the hypothesis that the certification itself can conceptually and practically be considered an effective tool to improve the level of standardization of quality management system, and it would result in higher productivity and good corporate image by enabling firms to strengthen up their capabilities to achieve competitive advantage. The empirical findings show that the ISO 9000 has positively contributed to not only obtaining competitive advantage but also bringing about a superior firm performance as it would be, making sure that the certification itself would be used as a powerful tool for good management. This study also pinpoints that the success/failure in introducing & adopting the certification depends highly upon the managers" interests and concerns, especially the CEO’s.

목차

1. 서론
2. 이론적 배경
3. 연구모형, 가설설정 및 연구방법
4. 연구결과
5. 결론
참고문헌

키워드

Quality Management System ISO 9000 Certification Firm Performance