조직공정성과 서비스품질의 관계 및 성, 재직기간의 조절효과

• 영문명: The Relationship between Organizational Justice and Service Quality, and Moderating Effects of Sex and Tenure
• 발행기관: 한국산업경영시스템학회
• 저자명: 안관영
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2005년 춘계학술대회 논문집, 121~124쪽, 전체 4쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2005.05.01

영문 초록

  Greenberg(1990) suggested that organizational justice research may potentially explain many organizational behavior outcome variables. One example of nontraditional job behavior is service quality, for it is part of the spontaneous and innovative behaviors noted by Katz(1964).
  The first purpose of this research is to test the effects of organizational justice on service quality, and the second purpose is to test the moderating effects of sex and tenure on the relationships between organizational justice and service quality.
  According to statistical analysis, only interactional justice had an impact on service quality. Also the results of moderating regression analysis showed that short term employees were more sensitive to distributive justice than long term employees. This result means short term employees are more interested in incentive system than long term employees.

목차

Abstract
1. 문제제기 및 연구목적
2. 이론적 배경
3. 연구방법
4. 조사결과의 분석
5. 요약 및 제언

키워드

organizational justice service quality moderating effect gender tenure