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• 영문명: A study on the analysis of Service Quality attribute using Fuzzy numbers in Public sector
• 발행기관: 한국산업경영시스템학회
• 저자명: 이석훈(Seok-Hoon Lee) 김용필(Yong-Pil Kim) 윤덕균(Deok-Gyun Yun)
• 간행물 정보: 『산업경영시스템학회지』제27권 제4호, 94~104쪽, 전체 11쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2004.12.01

영문 초록

This paper proposed a new method to evaluate service quality attribute of perceived service quality in public sectors, using triangle fuzzy numbers and hamming distance Our method measured the ratio of the expected and perceived service for the customers' perceived service quality. By using fuzzy numbers, This method not only overcomes linguistic variable problems but also provides more objective and direct information for service quality attributes The discrepancy rate be-tween expected service and perceived service that is perceived service quality IS evaluated by hamming distance To eval-uate the discrepancy rate from hamming distance, we induced general solutions to compute the intersection area between two triangle fuzzy numbers and the weak or strong attributes in public sectors are clarified

목차

Abstract

1. 서론

2. 이론적 배경

3. 실증분석

4. 결론

참고문헌