임상간호사의 감정노동과 직무만족 간의 관계에서 사회적 지지의 조절효과

• 영문명: The Moderating Effects of Social Support between Emotional Labor and Job Satisfaction in Clinical Nurses
• 발행기관: 한국직업건강간호학회
• 저자명: 한혜율(Han, Hye-Yul) 이지영(Lee, Ji-Young) 장인순(Jang, Insun)
• 간행물 정보: 『한국직업건강간호학회지』제24권 제4호, 331~339쪽, 전체 9쪽
• 주제분류: 의약학 > 간호학
• 파일형태: PDF
• 발행일자: 2015.11.30

영문 초록

Purpose: The purpose of this study was to investigate the moderating effects of social support between emotional labor and job satisfaction in clinical nurses. Methods: Participants were 311 clinical nurses and data were collected from July 11th to 18th, 2014. The data were analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient and hierarchical multiple regression with SPSS 21.0. Results: The job satisfaction indicated a significant relationship to surface-acting (r=-.191, p=.001), deep-acting (r=.179, p=.002) and social support (r=.342, p<.001) respectively. Emotional labor significantly affected job satisfaction (F=11.592, p<.001), and explained 5.4% of the variance in job satisfaction. The social support acted as a moderator on the relationship between emotional labor and job satisfaction at significant level (F=11.416, p<.001). Conclusion: The results of this study suggest that it is important to develop social support promoting and stress relief program for clinical nurses to improve job satisfaction.

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키워드

감정노동 직무만족 사회적 지지 간호사 Emotional labor Job satisfaction Social support Nurse