보건소 직원이 지각하는 서비스지향성이 조직몰입과 경영성과에 미치는 영향

• 영문명: The Effects of Service Orientation on the Organizational Commitment and Management Performance of Public Health Center Workers
• 발행기관: 한국직업건강간호학회
• 저자명: 이옥주(Lee, Ok Joo) 박숙경(Park, Sook Kyoung) 이명하(Lee, Mung Ha)
• 간행물 정보: 『한국직업건강간호학회지』제26권 제3호, 151~159쪽, 전체 9쪽
• 주제분류: 의약학 > 간호학
• 파일형태: PDF
• 발행일자: 2017.08.31

영문 초록

Purpose: The purpose of this study was to identify the effects of service orientation on the organizational commitment and management performance of public health center workers. Methods: A cross-sectional survey design was used. A convenience sample of 280 workers was recruited from six public health centers in J province, South Korea. Data were collected by self-report questionnaires, including general characteristics, service orientation, organizational commitment, and management performance. Data were analyzed with descriptive statistics, Pearson correlation coefficients, independent t-test, one-way ANOVA, and hierarchical regression using the SPSS 22.0 program. Results: The service orientations explained 34.1%of the variance in organizational commitment and explained 31.4% of the variance in management performance. The service orientation was a significant predictor of organizational commitment and management performance. Conclusion: The results of this study suggest that better strategies for service orientations will be helpful to enhance organizational commitment and management performance in the public health center.

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키워드

서비스지향성 조직몰입 경영성과 보건소 Service orientation Organizational commitment Management performance Public health center