Investigating Factors Affecting Value Creation and Its Distribution on Company's Performance

• 영문명: Investigating Factors Affecting Value Creation and Its Distribution on Company's Performance
• 발행기관: 한국유통과학회
• 저자명: Ahmad FIRMAN Muhammad HIDAYAT
• 간행물 정보: 『유통과학연구(JDS)』제21권 제9호, 23~34쪽, 전체 12쪽
• 주제분류: 경제경영 > 경제학
• 파일형태: PDF
• 발행일자: 2023.09.30

영문 초록

Purpose: This study aims to determine the effect of business processes, quality of human resources and organizational culture and its distribution in creating value to achieve competitive advantage. Research Design, Data, and Methodology: Data collection in this study was carried out by distributing questionnaires to 90 employees of Delivery service companies in Makassar City. Partial Least Square (PLS) analysis was used as data analysis. Result: this study indicates that business processes do not directly affect competitive advantage, but business processes will have an effect if they go through the value creation process as an intervening variable, while the quality of human resources and work environment have a direct effect on competitive advantage and have a direct effect on Value creation. The quality of human resources and organizational culture also have an indirect effect on competitive advantage through the value creation process. This research also indicates that value creation has an effect on competitive advantage. Conclusion: Competitive advantage will be realized if organizational processes run well, company management that able to carry out good organizational processes and able to create a conducive organizational culture, will be able to distribute company resources to create value that leads to achieving competitive advantage for companies in the future.

목차

1. Introduction

2. Literature Review

3. Research Design and Methodology

4. Result & Discussion

5. Discussion

6. Conclusion

Reference

키워드

Business Process HR Quality Organizational Culture Value Creation Competitive Advantage