리더-구성원 교환관계, 지식공유, 경영성과간의 관계

• 영문명: Leader-member Exchange, Knowledge Sharing and Managerial Performance: Focusing on Cabin Crew
• 발행기관: 관광경영학회
• 저자명: 이도향 하동현
• 간행물 정보: 『관광경영연구』제18권 제3호, 185~208쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2014.09.30

영문 초록

As the airline industry depends greatly on human service, customers' satisfaction relies on cabin crews' services when travelling. In order to stimulate knowledge sharing for cabin crews, creating a right environment for high level of leader-member exchange is a necessity. This study intends to confirm whether leader-member exchange affects knowledge sharing and whether knowledge sharing affects managerial performance. Total 145 sheets were used for an empirical analysis with SPSS program version 20.0 and AMOS Program. To summarize the results of the study; first, cabin crews' perceived loyalty and respect to speciality positively influenced their perceived knowledge sharing. Second, the perceived knowledge sharing influenced perceived internal business process and 'learning and growth'. These results imply that airline companies make it possible to enhance activities of knowledge sharing by increasing the level of leader-member exchange, which can result in heightening managerial performance at airline industry. Therefore, airline companies should have leadership training programs of inducing employees to have more loyalty from their subordinates.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법

Ⅳ. 실증분석 결과

Ⅴ. 결론

참고문헌

키워드

Leader-member exchange Knowledge Sharing Managerial Performance Airline Industry