방한 중국 단체여행객 불평행동에 관한 질적 연구

• 영문명: A qualitative study on Complaining behavior of the Chinese group tourists in South korea
• 발행기관: 관광경영학회
• 저자명: 주려원 조신생 박승영
• 간행물 정보: 『관광경영연구』제20권 제4호, 235~252쪽, 전체 18쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2016.07.31

영문 초록

Chinese package tourists visiting Korea chose passive complaining behaviors even though their satisfaction level was very low, this study analyzed its background. The whole process of the study was based on the qualitative research methodology. Though this study started from understanding Chinese tourists' complaints and current issues of tour packages for Chinese tourists in their viewpoints, the analytical focus was moved to their complaining behaviors. The qualitative data was collected through the interview with Chinese tourists having damages or complaints in the process of visiting Korea. From January 2015 to September 2015, total two times of preliminary and main researches were performed. The conclusion was obtained by process that continuously seek for the meaning through repeating the process of summarizing/interpreting the qualitative data. This study intensively analyzed the problems of tour products targeting Chinese tourists visiting Korea and their coping measures/backgrounds based on the qualitative research method. It would be possible to understand the tourism phenomenons in the cultural aspect only when having continuous efforts to seek for the relations between traditional cultures and tourists' behaviors including Chinese tourists in the multi-cultural aspect in the future.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 설계

Ⅳ. 분석결과

Ⅴ. 결론

참고문헌

키워드

Package Tourists Complaining Behavior Service Recover Chinese Tourist