산업체 급식 속성요인이 급식만족도에 미치는 영향

• 영문명: Impact of Industrial Catering Food Service Factors on Foreign Workers’ Satisfaction in Ansan City
• 발행기관: 한국관광학회
• 저자명: 김효실 김영금 차석빈
• 간행물 정보: 『관광학연구』제36권 제3호, 277~293쪽, 전체 17쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2012.04.30

영문 초록

The number of foreign workers in South Korea has increased rapidly in recent years. Thus far, however, relatively little research, has been conducted on dimensions of industrial catering and the food consumption experiences of international employees at Korean firms. Data were collected from 178 foreign workers employed at the Ansan Industrial Complex. Research findings revealed that of the 13 attributes of industrial catering service, three dimensions of cleanliness, food quality, and service experienced featured most prominent. Additionally, food quality and staff’s service dimensions had a significant effect on the catering satisfaction of foreign workers respectively. The findings imply that when providing meals the industrial catering companies should consider background characteristics of foreign workers, paying special respect to religious preferences and related cultural eating practices. In addition, the companies need to train their staffs regularly to be kind to the workers. This study concluded with the limitations of the study and future research areas.

목차

I. 서론

II. 이론적 배경

III. 연구방법

IV. 분석결과

V. 결론

참고문헌

키워드

산업체급식 급식 속성 외국인 근로자 급식만족도 Industrial catering Catering attributes Foreign workers Catering satisfaction