장애유형별 관광지 및 관광정보 관련 속성에 대한 만족 차이와 각 속성에 대한 만족이 전반적 만족에 미치는 영향 차이

• 영문명: Differences in Satisfaction with the Attributes Related to Tourism Destination and Travel Information and the influences of the Satisfaction with the Attributes on Overall Satisfaction Among Disability Types: An Application of Matzler and Sauerwein's Three Factor Satisfaction Model
• 발행기관: 한국관광학회
• 저자명: 李奉求
• 간행물 정보: 『관광학연구』제35권 제5호, 55~79쪽, 전체 25쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2011.06.30

영문 초록

Based on Matzler and Sauerwein's(2002) three factor model of satisfaction, this study investigated differences in the satisfaction with tourism destination and information attributes among different types of disability. It also explored the influences of satisfaction with the tourism destination and information attributes on the overall tourism satisfaction. On-site survey with a structured questionnaire was implemented with a convenient sample of 308 people with from September to December 2009. Result of an analysis of variance revealed that the satisfaction with both attributes were significantly different among four different types of disability. Also, differences were found in the influences of the satisfaction with the attributes on the overall tourism satisfaction. Theoretical and practical implications of the results were discussed with the suggestions of future research.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경 및 연구 가설

Ⅲ. 연구 방법

Ⅳ. 연구 결과

Ⅴ. 논의 및 시사점

참고문헌

키워드

장애유형 관광객만족 삼 요인 만족 모델 Disability typology Tourist satisfaction 三 Three factor model of satisfaction