전이이론에 입각한 일-가족 갈등과 서비스회복 및 직무만족의 관계에 관한 연구

• 영문명: Relationship among the Hotel Service Provider's Work-Family Conflict, Service Recovery and Job Satisfaction
• 발행기관: 한국관광학회
• 저자명: 최현정 김영화
• 간행물 정보: 『관광학연구』제33권 제1호, 345~364쪽, 전체 20쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2009.02.28

영문 초록

In this paper, a research model investigating the relationship of work-family conflict, service recovery, and job satisfaction was developed. To test the hypotheses, authors collected multi-sources data from 258 in five lucurious Hotels. The result of path analysis suggests that family-work conflict depicts significant negative relationship with the outcome of service recovery. In contrast, work-family conflict has a negative influence on service recovery is not supported by the empirical data. The result of this study indicates that Work-family conflict is a significant predictor of increasing their job satisfaction, while family-work conflict is not. In addition the hypotheses that service recovery exerts a significant positive effect on job satisfaction are supported by empirical data.

목차

I. 서론

II. 이론적 배경

III. 연구 설계

IV. 실증분석 결과

V. 결론 및 시사점

참고문헌

키워드

전이이론 일-가족 갈등 서비스회복 직무만족 호텔서비스제공자 Spillover theory Work-Family Conflict WFC Service recovery Job satisfaction Hotel service provider