호텔종사원의 감성지능이 성과에 미치는 영향

• 영문명: The Effect of Hotel Employee’s Emotional Intelligence on Performance
• 발행기관: 한국관광학회
• 저자명: 최금창 최우성
• 간행물 정보: 『관광학연구』제30권 제6호, 113~133쪽, 전체 21쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2006.12.31

영문 초록

This study is to identify the influences of emotional intelligence on the performance in the organizations. The results suggest that all the five sub-factors were influential. Those results might be used to practice emotion management at hotels, where good human service is essential for business success, since emotional intelligence has significant impacts on employees performance. Further the results may have important implications for human resource management in an organization. Thus if an establishment should intervene in a way that increases the emotional intelligence of the employees, one is encouraged to be able to not only cause them to change their acts, but also make employees perform better and more effectively.

목차

I. 서론

II. 이론적 배경 및 관련 선행연구

III. 연구설계

IV. 결과분석

V. 결론 및 시사점

참고문헌

키워드

감성지능 성과 직무 호텔종사원 Emotional Intelligence Performance Job Hotel Employee