Study on Effects of Person-Job Fit of High Touching Service Employees on Emotional Intelligence and Job Satisfaction

• 발행기관: 한국유통과학회
• 저자명: Yu-Kyung Kim(김유경)
• 간행물 정보: 『유통과학연구(JDS)』제14권 제4호, 81~92쪽, 전체 12쪽
• 주제분류: 경제경영 > 경제학
• 파일형태: PDF
• 발행일자: 2016.04.30

영문 초록

Purpose – In recent years, management scholars have expressed growing interest in the concept of person-Job fit because of having many benefits for employees’ attitudes and behaviors. The related research is needed to determine what specific types of fit are related to each other, and to get important individual outcomes. Person-job fit of employees in service organization plays an important role in company as well as person in service industry. Person-job fit, representing the consistency between person (service provider) and job (service provided to the customers), gives significant and positive effects on the attitude and behavior of service provider. On the basis of the study background, the purpose of this study is as follows. First, we would like to examine the effects of person-job fit of service provider on their emotional intelligence. Emotional intelligence is divided into four sub-factors such as self-understanding, understanding others, emotional utilization, and emotional regulation. Second, we would like to identify the relationships between job satisfaction and sub-factors such as self-understanding, understanding others, emotional utilization, and emotional regulation. Research design, data, and methodology – We performed structural equation model using Spss 18.0 and Amos 20.0 in order to verify the hypotheses. Subjects were golf service assistants who were high-touching service with high degree in interaction and long contact time with customers. 178 out of the total 200 surveys were used in evaluation from helpers of golf service working as full-time service provider after selecting two locations of golf course located near Busan. From the evaluation of reliability and validity with variables used in this research, they satisfied and confirmed certain standard. Results – The results are as follows. First, as the results of identifying the relationships between person-job fit and emotional intelligence of service provider, per

목차

1. 서론

2. 이론적 배경

3. 연구모형과 연구가설

4. 연구방법

5. 실증 분석

6. 결론

References

키워드

Person-Job Fit Emotional Intelligence Self-Understanding Understanding Others Emotional Utilization Emotional Regulation Job Satisfaction.