피부미용사의 심리적 특성과 성과 간 인과적 관계에 관한 연구

• 영문명: A Study on the Causal Relationships between Aesthetician’s Psychological Characteristics and Performance: Moderate Effects of NCS Based Job Competencies
• 발행기관: 한국인체미용예술학회
• 저자명: 김신희(Shin-Hee Kim)
• 간행물 정보: 『한국인체미용예술학회지』한국인체미용예술학회지 제20권 제3호, 23~37쪽, 전체 15쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2019.09.20

영문 초록

The purpose of this study is to investigate the causal relationships between an aesthetician’s social and psychological variables and organizational performance. Furthermore, it also re-constructs the aesthetician’s professional job competencies based on National Competency Standards(NCS) and SERVQUAL model. Three hundred and two questionnaires were collected from 20 female aestheticians, and 201 questionnaires were used for the empirical analysis of this study. The results of the study were as follows. First, all psychological characteristics such as Sense of Calling, Self-efficacy, Job Commitment, and Customer Orientation had significant causal relationships between them. Second, Customer Orientation had a positive effect on organizational performance. Third, Self-efficacy, Job Commitment, and Customer Orientation had a partial mediate effect between other variables. Lastly, skillfulness, which was composed of one of the sub constructs in professional job competency, was the only moderating variable between customer orientation and organizational performance. This results of this study had some implications for practitioners.

목차

Abstract

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구방법론

Ⅳ. 연구결과

Ⅴ. 결론

참고문헌

키워드

고객지향성 직무몰입 자기효능감 소명의식 Customer Orientation Job Commitment Self-Efficacy Sense of Calling