인구통계학적 특성에 따른 헤어 미용사들의 감정노동과 이직의도의 평균차이에 관한 연구

• 영문명: Differences in Emotional Labor and Turnover Intention among Hairdressers by Demographic Characteristics
• 발행기관: 한국인체미용예술학회
• 저자명: 전정애(Jeong Ae Jeon) 전선복(Seon Bok Jeon)
• 간행물 정보: 『한국인체미용예술학회지』한국인체미용예술학회지 제20권 제1호, 241~255쪽, 전체 15쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2019.03.30

영문 초록

This study attempted to investigate differences in emotional labor and turnover intention by demographic characteristics and analyze the effects of emotional labor on turnover intention against hairdressers. For this, a questionnaire survey was performed among 400 hairdressers in Gwangju and Jeonnam, using convenience sampling, and 356 copies were used for final analysis. For data analysis, descriptive statistics, factor analysis, reliability analysis, t-test, ANOVA, Duncan’s test and regression analysis were conducted using SPSS 21.0, and the results found the following: First, emotional labor was divided into surface acting and deep acting. Second, emotional labor and turnover intention revealed a statistically significant difference by demographic characteristics (age, career, beauty salon type, job title, monthly pay) (p<.01). Third, perceived emotional labor revealed a positive influence on turnover intention with statistical significance (p<.01). In terms of effects on turnover intention by emotional labor, surface acting was greater than deep acting. Therefore, beauty salon owners need to improve the quality of hairdressing services with a program which can reduce such emotional labor and turnover intention.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 내용 및 방법

Ⅳ. 결과 및 고찰

Ⅴ. 결론

참고문헌

키워드

Emotional Labor(감정노동) Beauty Salon Management(미용경영) Turnover Intention(이직의도) Hairdresser(헤어미용사)