영국금융옴부즈만시스템의 운영체계와 기능에 관한 고찰

• 영문명: A Study on the Financial Ombudsman System in the UK
• 발행기관: 한국부패학회
• 저자명: 심재승(Shim Jae Seung)
• 간행물 정보: 『한국부패학회보』제13권 제1호, 117~136쪽, 전체 20쪽
• 주제분류: 법학 > 민법
• 파일형태: PDF
• 발행일자: 2008.03.30

영문 초록

There have been so many financial products available to consumers, and the financial markets of the world have becoming increasingly more complicated over time. Due to the asymmetric information, many complaints on the financial institutions have been posed by inexperienced financial consumers. This study analyses functions and mechanisms of the financial ombudsman services of the UK, focusing on dispute settlement system for consumers of financial products. This particular scheme was established to reduce mutual doubts between financial consumers and financial institutions, and also to strengthen the formation of social trust. Although the financial ombudsman scheme is yet to be introduced in Korea, this study provides some lessons for the future financial system of Korea.

목차

ABSTRACT

I. 서론

II. 영국금융옴부즈만의 설립과정과 소비자 보호

III. 영국금융옴부즈만의 운영체계와 운영절차

IV. 영국금융옴부즈만서비스제도의 운영에 있어서의 검토

V. 결론

참고문헌

키워드

금융옴부즈만(financial ombudsman) 소비자보호(consumer protection) 분쟁해결(dispute settlement) 영국금융감독원(financial services authority) 영국금융옴부즈만서비스(financial ombudsman services of the UK)