호텔종사원이 지각하는 조직의 신뢰가 조직시민행동에 미치는 영향과 직무만족의 매개역할

• 영문명: An Influence of Organizational Trust on Employee's Organizational Citizenship Behavior and Mediating Job Satisfaction
• 발행기관: 대한관광경영학회
• 저자명: 서철현
• 간행물 정보: 『관광연구』제15권 제2호, 135~156쪽, 전체 22쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2000.12.30

영문 초록

This paper has studied precedent variables influencing on the organizational citizenship behavior of hotel employees. Especially, This attempts to see if the 'organization trust,' a variable related to the job of employees, could influence directly on the organizational citizenship behavior, a variable related to the attitudes of employees, or, indirectly, influence the organizational citizenship behavior through the medium of the job of employee. As a result of the positive analysis, it is revealed that the organizational trust felt by employees directly influences on all such factors as 'loyalty,' 'organizational citizenship behavior,' 'service delivery,' and 'participation.' Also, it is clear that the job satisfaction of employee also takes a power central role in the organizational citizenship behavior. In conclusion, through the medium of job satisfaction, the organizational trust sensed by the hotel employees indirectly gives positive influences on factors as 'loyalty,' 'service delivery,' and 'participation' of organizational citizenship behavior. Finally it was revealed that the job satisfaction takes a role of mediation.

목차

Abstract

Ⅰ. 서론

Ⅱ. 선행연구의 검토 및 연구가설

Ⅲ. 연구방법

Ⅳ. 연구결과

Ⅴ. 결론 및 시사점

참고문헌

키워드

호텔종사원 조직시민활동 직무만족 조직의 신뢰