인사선발 제도로서 인터쉽이 직무 태도와 수행에 미치는 영향

• 영문명: The Effects of the Internship as a Personnel Selection Method on Job Attitudes and Performance of Korean Hotel and Travel Agency Employees
• 발행기관: 대한관광경영학회
• 저자명: 고동우
• 간행물 정보: 『관광연구』제15권 제2호, 23~38쪽, 전체 16쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2000.12.30

영문 초록

This study was to explore the effects of RJPs(Realistsic Job Previews) as a personnel selection method on the post-hire outcomes of employees who have been working in service lines of Hotel and Travel agent. The condition of internship as RJPs and two types of tourism-related companies have been chosen as the independent variables. The dependent variables (i. e., post-hire outcomes) were job satisfaction, intention of turnover, and emotional labor, respectively. Samples of 329 employees for service divisions from 4 hotels and 4 travel agents in Korea have been surveyed The data have been analyzed by the two-way ANOVA(i. e., 2 internships x 2 company types). The results shows the significant interaction effects between the internship types and company types on the two variables that are job satisfaction and emotional labor. The intention of turnover, however, was not effected by the interaction of the two independent variables. These results reflect that the internship has negative effects, or at least non-positive effect on the post-hire outcomes in the simple jobs like the hotel service work compared to the service in a travel agents. These phenomena from the hotel employees may be interpreted being based on the self-dropout mechanism of internships.

목차

Abstract

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 방법

Ⅳ. 연구 결과

Ⅴ. 논의 및 결론

참고문헌

키워드

사실적 직무소개 직무수행 감정노동 이직의도 직무만족