호텔식음료종사원의 공정성지각에 따른 조직후원인식이 신뢰 및 친사회적행동에 미치는 영향

• 영문명: The Effect of F&B Employees' Perceived Organizational Support Related with Justice Perception on Their Trust and Prosocial Behavior in the Hotel Industry
• 발행기관: 한국외식경영학회
• 저자명: 안대희(Dae Hee Ahn) 박종철(Jong Chul Park)
• 간행물 정보: 『외식경영연구』13권 4호, 173~194쪽, 전체 22쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2010.10.30

영문 초록

This study aims to examine the relation between individual perception of the justice in the policies of hotel enterprises and perceived organizational support, and to inquire into how perceived organizational support influences the trust on the organization and superiors. and prosocial behaviour. It is also another goal of this study to provide strategic materials which are useful for hotel managers and service marketing business. The results are as follows. First, the justice which the employees of a hotel organization may perceive is classified into two categories like procedural justice and distributive justice. Second, procedural justice and distributive justice make a positive influence on perceived organizational support. Third, perceived organizational support, in turn, makes a positive influence on managemental trust. Fourth, perceived organizational support also promotes prosocial behaviour.

키워드

Justice Perception Organization Support Trust in Management Prosocial Behavior