카지노종사원의 임파워먼트, 셀프리더십과 몰입, 고객지향성 및 조직유효성의 구조적 관계: 다층구조방정식 모델을 이용한 인과효과 차이 검정

• 영문명: A Structural Relationship Among Casino Employees' Empowerment, Self-leadership, Commitment, Customer Orientation and Organizational Efficiency: Focused on Differences in Causal Effect Applied by Multi-level SEM model
• 발행기관: 한국외식경영학회
• 저자명: 오정학(Jeong Hak Oh) 육풍림(Poong Rim Yook)
• 간행물 정보: 『외식경영연구』13권 4호, 123~145쪽, 전체 23쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2010.10.30

영문 초록

In the casino industry there is a dearth of researches related to self management, being emphasized for a successful adaptation to rapidly changing business environment. It is certain that main concepts in self management are empowerment and self-leadership and many researches are interested in identifying causal effect of these concepts on dependent variables such as job satisfaction, customer orientation, organizational commitment. But it lacks researches trying to identify core dimensions comprising two concepts and differences in impact of them on organizational efficiency. Moreover previous studies didn`t pay attention to multiple attributes of each construct nor various mediating variables essential for comprehensive understanding causal relationship between self management and organizational efficiency. In this regard the study aimed at achieving following objectives differentiating it from previous researches. Firstly, to identify core dimension of each construct forming theoretical model. Secondly, to identify differences in impact of empowerment and self-leadership on organizational efficiency through mediating effect. Thirdly, to propose a comprehensive theoretical model being helpful for further research in this theme. Based on the empirical results theoretical and managerial implications were discussed.

키워드

Empowerment Self-Leadership Organizational Efficiency Commitment Customer Orientation Multi-Level SEM Model