에프터서비스 업무분야의 스마트워크 구축

• 영문명: Development of a Smart work for After Service Business-Focused on Elevator industry
• 발행기관: 한국산업경영시스템학회
• 저자명: 노유성(Yu-seong Noh) 김성균(Sung-gyun Kim) 유우식(Woo-sik Yoo)
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2012년 추계학술대회 논문집, 101~107쪽, 전체 7쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2012.10.30

영문 초록

Smart work is advanced business concepts can work efficiently anytime and anywhere beyond conventional office working. Smart work includes mobile office using mobile devices, remote working(home working) using video conferencing system and mart work center. This paper presents development processes of a smart work for After business especially for the elevator industry. We called developed smart work for A/S work. A/S work using iPhone has some advantages compare to previous A/S system: 1) Before/After photo management. 2) The assessment process to customer satisfaction. 3) The work history management using app. 4) The inquiry and confirmation function to current status of all workers. 5) The group SMS function sending selected workers. A/S work was used ‘M’ elevator A/S business and found to be a efficient smart work system.

목차

1. 서론

2. 본론

3. 결론

참고문헌

키워드

After Service Smart Work Mobile Office