정보시스템 기반 서비스의 품질을 결정하는 요인에 관한 연구-두 모형의 비교

• 영문명: A Study on Factors Determining the Quality of Service with Information Systems-Comparison of Two Research Models
• 발행기관: 한국산업경영시스템학회
• 저자명: 김종수(Chong-Su Kim)
• 간행물 정보: 『산업경영시스템학회지』제34권 제4호, 145~151쪽, 전체 7쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2011.12.31

영문 초록

In the information system service sectors, it is crucial to measure the quality of service. Especially factors determining the quality of service should be identified. For that purpose, in this study, the factors of two research models-SERVQUAL and TAM-are compared, analyzed and tested with data of public procurement system service. The result shows that the factors identified include reliability and assurance of SERVQUAL and perceived usefulness and perceived ease-of-use of TAM. Also, it is observed that the two models sufficiently explain the variance of satisfaction. This study may help improve the quality of information system service.

목차

1. 서론

2. 관련 연구

3. 비교 방법

4. 분석 결과

5. 결론

참고문헌

키워드

Service Quality Measurement SERVQUAL TAM