서비스 산업의 품질향상을 위한 6시그마 방법 적용

• 영문명: On the Application of 6 Sigma Method for Quality Improvement of Service Industry
• 발행기관: 한국산업경영시스템학회
• 저자명: 이강인(Kang In Lee) 이순산(Soon San Lee)
• 간행물 정보: 『산업경영시스템학회지』제31권 제3호, 35~42쪽, 전체 8쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2008.09.30

영문 초록

  In the national economy, rate of service industry is going up to compare with manufacture industry. In spite of getting lots of results to be introduced 6 sigma methodology in Korea, many service companies is suffering with trial and errors. Also 6 sigma isn’t settled perfect yet. The reason for that, 6 sigma have been applied to various service without considering. Therefore, this research shows to you right practice plans for service industrial classification to check structural features and difference. So this research seeks methods for revitalization of 6 sigma methodology in service industry after checking existed research, case study for companies to be applied by 6 sigma. As the result, service industry is forecasted to contribute greatly in economic growth and employment enlargement through enlargement of service role in manufacturing industry production as well as by itself.

목차

1. 서론
2. 서비스 산업에서의 6시그마 도입 현황
3. 서비스에서의 품질의 의미
4. 서비스 품질 변동의 원인
5. 서비스 6시그마 적용 특성
6. 서비스 업종별 6시그마 적용 방법
7. 결론
참고문헌

키워드

6 Sigma for Service Industry Special Features of Service Industry