서비스 기업에서 팀관리자의 갈등관리유형이 팀몰입에 미치는 영향

• 영문명: A Study for the Effect of the Conflict Management Style of Team Leader on Team Commitment in the Service Firms of Korea
• 발행기관: 한국부동산학회
• 저자명: 이준호(Lee Jun Ho)
• 간행물 정보: 『부동산학보』不動産學報 第32輯, 200~220쪽, 전체 21쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2008.02.28

영문 초록

  1. CONTENTS
  (1) RESEARCH OBJECTIVES
  Team system of service firms introduced for the first time in Korea industried has not evaluated to become successful until recently. Team commitment and performance based wage system are point out as success factors in making it productive. And so the research was carried to confirm how conflict management method of team manager has greater influence on team commitment in team system in service firms. For this purpose the traditional hamonizing conflict management of collectivistic countries and the collaborating conflict one and competing conflict one of individualistic ones.
  (2) RESEARCH METHOD
  Questionnaires were surveyed to construcion, real estate, distribution, financial organizations and so on. Structural equation modeling method and path diagram were used by SPSS12,0 and AMOS 5.0.
  (3) RESEARCH RESULTS
  This research has found that the traditonal harmonizing conflict management has significant positive influences on team commitment through the perception of organizational justices contrary to the argument of western researcher. The most influencial conflict management on team commitment in service firms was also revealed as the collaborating conflict management of individualistic society in our country"s service companies. The harmonizing conflict management has much effects on the perception of procedural justice and interactional justice but the collaborating conflict management gives the greatest effects on all the justices. And all of the justices gives significant influences on the team commitment in korea service team. But the procedural justice has the largest influence on it and the distributive justice is the secondary great one.
  2. RESULT
  The research suggests that the conflict management of team manager of service organization in our country should be changed into using the colloborating management to make teams more productive and to make customer satisfactory because it was found that the hamonizing conflict management gives limited effect on the perception of organizational justices than the colloborating management. And the research would argu that the role of procedural justice is going to become more important one according to the development of team system in korea service industry.

목차

ABSTRACT
Ⅰ. 연구의 배경
Ⅱ. 문헌연구
Ⅲ. 연구의 접근 방법
Ⅳ. 실증 분석
Ⅴ. 연구결과 및 향후의 연구과제
參考文獻

키워드

service firms team manager conflict management style organizational justice team commitment performance based incentive system