A Customer-Oriented and Process-Based Integrated Methodology for Implementing an Internet Business System - A Case Study for e-Service of A/S Parts in Ship Engine

• 영문명: A Customer-Oriented and Process-Based Integrated Methodology for Implementing an Internet Business System
• 발행기관: 한국산업경영시스템학회
• 저자명: Dong-Hyun Lee Gil-Sang Jang Jae-Gyun Kim
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2002년 추계국제학술대회, 283~288쪽, 전체 6쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2002.10.01

영문 초록

  Nowadays, Internet-based businesses is activated in various organizations. In most of distribution and manufacturing companies, the main current of internet businesses is on-line sales (B2C: Business-to-Customer) centering around internet shopping. Most of theses businesses applied contents-centered and customer-oriented methodology for implementing internet business system(IBS). Also, recently, Introduction of Internet-based VAN(Value Added Network) systems and e-Procurement systems of purchase fields between parent companies and suppliers are proliferated for an efficiency of business and a reduction of transaction cost. These systems used methods of re-constructing the existing legacy systems into Internet-based systems.
  This paper proposes a customer-oriented and process-based methodology that simultaneously considers customer requirements and business processes of operational systems in order to implement an Internet business system. To demonstrate the usefulness of the proposed methodology, we applied and implemented an Internet business system for sales of A/S (After Service) spare parts and services on the object of the "H" company of manufacturing ship engines, which is a make-to-order corporation. As a result, This paper showed an effective applicability of Internet-based e-business on A/S business processes in order to improve a service quality for customer satisfaction in manufacturing companies.

목차

Abstract
1. Introduction
2. A methodology for implementing Internet business system
3. A Case Study
4. Conclusion
References