정보서비스기관의 표준 프로세스 개선 방안

• 영문명: A Standard Process Improvement Strategy for Information Service Organizations
• 발행기관: 한국산업경영시스템학회
• 저자명: Yun-Seok Lee(이윤석) Wan-Seon Shin(신완선) Jeong-Sang Yoo(유정상) Jung-Hee Lee(이정희)
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2002년 추계국제학술대회, 89~94쪽, 전체 6쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2002.10.01

영문 초록

  Recently, numerous government institutions and information service organizations have shown interests in employing ISO 9001 Quality Management System to increase their organizational performances. However, due to the gap between the system requirements and the process oriented goals in reality, they have not been able to merit from the ISO 9001 system.
  The primary goal of this paper is to propose a process oriented approach for implementing ISO 9001 system in information service organizations. This approach is different from the existing approaches in that it utilizes process mapping and 3-color improvement strategies. The proposed approach is illustrated using the K information service organization case study.

목차

Abstract
1. Introduction
2. A standard process improvement strategy
3. A Case Study : K Information Service Organization
4. Conclusion
References