무선랜 서비스의 고객 만족도 평가체계에 관한 연구

• 영문명: A Study of customer satisfaction evaluation framework for wireless Local Area Network services
• 발행기관: 한국산업경영시스템학회
• 저자명: 황보현주 강창욱
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2005년 추계학술대회 논문집, 183~186쪽, 전체 4쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2005.10.01

영문 초록

  In recent years, advancement of science technology and ubiquitous use of networking have led to a great increase of the need for high speed wireless internet. This has encouraged the existing Wireless Local Area Network(WLAN) system to build a new territory in the information and communication market. It provides with reasonable price and convenience, however, its connectivity, transmission speed and mobility do not meed consumers" expectations. In this paper, the standards for grading quality according to the purposes of the WLAN service, applying the concept of composition cause of the service quality that has already been agreed upon, will be reconstructed. Also, this study will try to measure the achievements of the actual WLAN service quality by utilizing the realized measurement standards.

목차

Abstract
1. 서론
2. 이론적 배경
3. 연구 방법
4. 연구자료의 실증분석
5. 연구의 기대효과
참고문헌

키워드

Wireless LAN Service Quality Customer satisfaction