TOC 기반의 품질향상을위한 QFD 활용

• 영문명: TOC based Application of QFD for Quality Improvement
• 발행기관: 한국산업경영시스템학회
• 저자명: 박동연 김계완 윤덕균
• 간행물 정보: 『한국산업경영시스템학회 학술대회』2003년 춘계학술대회 논문집, 97~101쪽, 전체 5쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2003.05.01

영문 초록

  TOC (Theory of Constraints) is methodology for solving key problem in system which is called Constraints. Nowadays. it"s application is going to be wide and it"s concept is being implemented.
  This paper uses five focused steps of TOC for solving quality problem. especially, it analyses airline service quality through SERVQUAL and the constraints is showed in QFD (Quality Function Deployment) then the solution is suggested.

목차

Abstract
1. 서론
2. 본론
3. 결론 및 추후 연구 방향
참고문헌