상급종합병원 간호사의 언어폭력경험과 직무 스트레스와의 관계

• 영문명: A Study on the Relationship between Upper-scale General Hospital Nurses’ Experience of Verbal Abuse and Job Stress
• 발행기관: 한국직업건강간호학회
• 저자명: 오은주(Oh, Eun Ju) 김영순(Kim, Young Soon)
• 간행물 정보: 『한국직업건강간호학회지』제24권 제3호, 173~182쪽, 전체 10쪽
• 주제분류: 의약학 > 간호학
• 파일형태: PDF
• 발행일자: 2015.08.31

영문 초록

Purpose: The purpose of this study was to examine the relationship between upper-scale general hospital nurses’ experience of verbal abuse and job stress. Methods: Subjects were 245 nurses working at 3 upper-scale general hospitals in B city and the data were collected by convenience samples using self-reported questionnaires consist of general characteristics, verbal abuse and job stress. The data were analyzed with descriptive statistics, t-test, ANOVA, Scheffé test and Pearson s correlation coefficients. Results: The mean score of verbal abuse level was 2.2 points and job stress level was 2.5 points. Experience of verbal abuse and job stress among the subjects had a positive correlation, and verbal abuse against nurses especially showed a strong correlation with job stress. Conclusion: Results of this study show that nurses’ experience of verbal abuse increases their job stress. Therefore, continuous education and training programs that are based on the case studies with coping method according to clinical careers and working areas are required to reduce upper-scale general hospital nurses’ experience of verbal abuse and decrease their job stress.

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키워드

언어폭력 직무 스트레스 Verbal abuse Job stress