고등교육 통계의 활용 만족도 제고를 위한 정보 수요 특성 분석

• 영문명: An Analysis on the Characteristics of Information Demand for Enhancing the Satisfaction Level on Higher Education Statistics Usage
• 발행기관: 교육종합연구원
• 저자명: 이호섭(Lee Ho Seub)
• 간행물 정보: 『교육종합연구』제9권 제1호, 1~19쪽, 전체 19쪽
• 주제분류: 사회과학 > 교육학
• 파일형태: PDF
• 발행일자: 2011.04.30

국문 초록

이 연구는 고등교육 통계 사용자 만족도 제고를 위해 정보 수요의 특성을 분석하고, 제도 개선 방향을 모색하기 위한 것이다. 이를 위해 대학, 유관기관, 고등학교의 전문가를 대상으로 고등교육 통계 정보 서비스에 대한 델파이 조사를 실시하였다. 연구결과는 다음과 같다. 첫째, 대학은 대학평가와 관련된 통계정보와 교수확보와 개발 관련 정보, 학생모집 정보 수요가 가장 높으며, 둘째, 고등학교와 학생 및 학부모는 진학과 진로 선택을 위한 정보 수요가 가장 높았다. 셋째, 정부 및 공공기관에는 학문계열별로 분류된 정보가 필요하며, 국제 호환성을 확보하는 것이 필요하다. 정보 수요자의 만족도를 제고하기 위해서는 첫째, 정기적인 수요조사와 평가가 이루어져야 하며, 둘째, 다양한 지표의 개발과 정확한 해석과 활용범위를 제시하는 것이 필요하다. 셋째, 통계정보를 활용한 의사결정의 결과에 대한 만족도를 제고할 수 있어야 한다. 이를 위해 향후 대학별 고유한 교육목표, 경영전략, 특성화 전략 등 사용자의 의사결정에 필요한 정보를 지속적으로 개발하고, 정보를 임의로 해석하거나 정보의 정확한 의미를 파악하지 못하고 오용하는 현상을 최소화해야 한다.

영문 초록

The purpose of this study is to analyze the characteristics of information demand for enhancing the user satisfaction level on higher education statistics and search for a plan to improve the system upon considering the characteristics of demand. Accordingly, Delphi research was conducted on the current higher education statistics information service with the participants from experts of universities, related organization and high schools. To analyze the characteristics of information demand, the type of statistics information utilized in important ways was examined according to usage groups, and the improvement requirements for enhancing the satisfaction level were researched in order to propose an improvement direction of the system. The study result is as follows. First, it was revealed that universities have the highest demand for the statistics & index information on the internal and external evaluation, the information on securing and developing professors and the information on recruiting students. Second, it was found that the information demand for choosing university and future career was most important for high schools, the students and the parents. Especially, it is necessary to expand the provision of detailed information on the selection result in regard to the information for choosing university. Third, in regards to the statistics or index utilized by the government and public institutions, it is necessary to provide them through the classification according to various standards such as study areas and ensuring the compatibility with international indexes is also needed. To enhance the satisfaction level of the users of information on the statistics for cultivating competent staff for the domestic higher education, it is necessary to establish the following policy implementation strategy. First, it is necessary to understand the information demand and intent of usage according to the user characteristics, and the demand research and evaluation need to be conducted on regular basis for enhancing the satisfaction level on acquiring and utilizing information as well as the result of usage. Second, in the implementation of public announcement of university information, it is necessary to improve it into user-friendly service by developing various indexes by obtaining sufficient raw data and presenting accurate interpretations and the scope of usage. Third, it is necessary to diversify the statistical information provided as well as enhance the user satisfaction level on the result of decision-making based on the information utilized. Accordingly, it is necessary to continuously develop the information required by users in their decision-making such as the unique education goal, management strategy and differentiation strategy of each university, and to minimize the situations such as randomly interpreting the information or misusing the information upon not accurately understanding the meaning. Accurate information and its appropriate usage need to be considered also for the purpose of safely implementing the autonomous competition system among universities through public announcement of information.

목차

Ⅰ. 서론

Ⅱ. 연구결과

Ⅲ. 논의 및 제언

키워드

고등교육 인재개발통계 대학정보공시 정보 수요자 특성 통계 서비스 만족도 higher education cultivation of competent staff statistics information public announcement of university information government user characteristics statistics service satisfaction level