서비스품질의연구동향과 과제

• 발행기관: 한국생산관리학회
• 저자명: 박광태 이민호
• 간행물 정보: 『한국생산관리학회지』한국생산관리학회지 제11권 제3호, 27~55쪽, 전체 29쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2001.02.01

국문 초록

In this study, we reviewed 34 service quality related articles published in Korea and abroad over the past five years. Four different types of review methods were employed including descriptive analysis, theme and theory focused analysis, historical pattern based analysis and model focused analysis. As a result of analyses, it was found that many researhes and surveys have been carried out according to service industry. Various surveys regarding e-commerce and culture have also been carried out. This study is meangingful in wrapping up quality management related study up to now and in pointing out direction of future research in service area