The Changing Role of Food Delivery Apps among Hotel Guests before and after Covid 19 Pandemic

• 영문명: The Changing Role of Food Delivery Apps among Hotel Guests before and after Covid 19 Pandemic
• 발행기관: 동아시아경상학회
• 저자명: 이수희
• 간행물 정보: 『East Asian Journal of Business Economics』Vol.11 No.2, 59~70쪽, 전체 12쪽
• 주제분류: 경제경영 > 경제학
• 파일형태: PDF
• 발행일자: 2023.06.30

영문 초록

Purpose - The hospitality industry has experienced significant transformations in recent years, primarily driven by advancements in technology and changes in consumer behavior. The worldwide COVID-19 epidemic has intensified a trend of hotel guests increasingly relying on meal delivery applications. Considering the recent COVID-19 pandemic, this study sets out to investigate how hotel guests have been using food delivery apps before and during the outbreak. Research design, data, and methodology - This study utilizes a systematic literature review as its research design. A systematic literature review is a methodical, well-structured procedure for locating, analyzing, and synthesizing pertinent research articles. Result - The findings shed light on four main aspects: convenience and accessibility, safety and hygiene assurance, personalization and customization, and local exploration and cultural immersion. These findings provide valuable insights into the evolving preferences and behaviors of hotel guests in utilizing food delivery apps, particularly in the context of the COVID-19 pandemic. Conclusion - This study has contributed to the understanding of the changing role of food delivery apps among hotel guests. By recognizing the evolving dynamics and leveraging the opportunities presented by food delivery apps, hotels can adapt to meet guest expectations, enhance customer satisfaction, and thrive in the ever-changing landscape of the hospitality industry.

목차

1. Introduction

2. Literature Review

3. Methodology

4. Findings

5. Implications for Hotel Practitioners

6. Conclusions of the Research

References

키워드

Food Delivery Apps Hospitality Industry Hotel Guests Qualitative Research Approach