호텔종사원의 감정불일치가 감정조절 및 감정부조화에 미치는 영향

• 영문명: The Effects of Emotional Discrepancy on Emotional Regulation and Emotional Dissonance in the Hotel Industry
• 발행기관: 관광경영학회
• 저자명: 김영현
• 간행물 정보: 『관광경영연구』제17권 제4호, 99~122쪽, 전체 24쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2013.12.31

영문 초록

This study is to examines relationship between emotional discrepancy and emotional regulation as well as emotional regulation and emotional dissonance for hotel employees. With this purposes, this study used emotional labor model based on control theory and measured respectively emotional discrepancy and emotional dissonance. Emotional discrepancy shows differential effect on emotional regulation. Emotional discrepancy shows significant effect on deep acting negatively, and on surface acting positively. In addition, deep acting is negatively related to emotional dissonance and surface acting is positively related to emotional dissonance. Therefore, hotel organization have to be interested in the emotional discrepancy to encourage employees to do deep acting. And this is closely related with reducing emotional dissonance. Finally, this could be interesting variable in the future studies related to the emotional labor.

목차

Ⅰ. 서론

Ⅱ. 이론적 배경

Ⅲ. 연구 설계

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

Hotel Industry Emotional Discrepancy Emotional Regulation Emotional Dissonance