중저가호텔 종사원의 서비스 실패 귀인과 직무만족, 조직몰입의 관계 연구

• 영문명: A Study on the Relationship between service failure and Job Satisfaction and Organizational Commitment in Budget Hotel
• 발행기관: 관광경영학회
• 저자명: 오경택 이철진
• 간행물 정보: 『관광경영연구』제12권 제1호, 69~93쪽, 전체 25쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2008.03.31

영문 초록

This study examines effects of service failure on job satisfaction or organizational commitment of staff of a budget hotel . The study conclusively states that causes of service failure have strong impacts on job satisfaction and organizational commitment of staff of a budget hotel. The conclusion is drawn from the fact that budget hotel's quality of service is relatively low compared to that of five star hotels due to service standards and organization’s framework of business. This causes instability to a professional’s abilities. Further, it is found in the study that job satisfaction has strong impacts on organizational commitment. Especially, if a staff judges that a failure is due to his fault (responsibility / attribution), his job satisfaction and Organizational Committment tend to considerably rise.

목차

Ⅰ. 서론

Ⅱ. 연구의 이론적 배경

Ⅲ. 조사설계

Ⅳ. 실증분석

Ⅴ. 결론

참고문헌

키워드

Budget Hotel Employee Job Satisfaction Organizational Committment