조직 내 커뮤니케이션과 직무성과 및 이직의도와의 관계 연구

• 영문명: A Study on the Organizational Communication, Job Performance and Turnover Intention Focusing Airline Flight Attendants
• 발행기관: 관광경영학회
• 저자명: 박인주 김은희
• 간행물 정보: 『관광경영연구』제23권 제4호, 27~44쪽, 전체 18쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2019.07.31

영문 초록

The purpose of this study is to figure out the relationship of flight attendants' organizational communication on job performance and turnover intention. This research, in order to achieve its goals, has established hypothesis with theoretical background and analyzed it with actual examination. The 235 questionnaires were distributed to the flight attendants flying in the Korea based carriers at Incheon and Gimhae International Airport.for about 2 weeks from 1st to 15th of November, 2018. A total of 220 responses were used for analysis except 15 insincerity responses. Result of the research are presented as follows. First, among 4 sub-factors of organizational communication, horizontal & downward factors had significant positive effect on the job performance. Second, job performance had a significant negative effect on turnover intention. Through identifying and studying these influences relations, it was considered to be useful for developing the core programs that would play an important role for encouraging to express their opinions under free atmosphere.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 분석결과

Ⅴ. 결 론

참고문헌

키워드

Flight Attendant Organizational Communication Job Performance Turnover Intention