중국 도시관광의 회복적 서비스스케이프가 관광만족에 미치는 영향

• 영문명: The Impact of City Tour's Restorative Servicescape on Tourist Satisfaction: Focusing on the Mediating Effect of Perceived Values
• 발행기관: 관광경영학회
• 저자명: 손효리 김영현
• 간행물 정보: 『관광경영연구』제25권 제3호, 231~253쪽, 전체 23쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2021.05.31

영문 초록

A study of this paper is to analyze how Chinese tourists perceive factors of restorative servicescape in city in China, and how restorative servicescape impacts tourist satisfaction. The results of the study were as follows: First, restorative servicescape had a significant positive effect on perceived values. Second, servicescape had a significant positive effect on satisfaction. Third, perceived values had a significant positive effect on satisfaction. On the other hand, 'coherence' affects 'satisfaction' in a negative direction. Thus, hypothesis 1 was partially adopted in the results of verifying the mediating effect of the perceived values in the influence of the restorative servicescape on the tourist satisfaction, the 'being away', 'fascination' 'coherence' and 'compatibility', which are the sub-factor of the restorative servicescape, were represented to have effect on the tourists satisfaction through the mediating effect of the monetary valves, emotional values and the social values, which are the sub-factor of the perceived values. By determining the effect of the Chinese city tour visitors' perceived restorative servicescapes on the satisfaction, the following research contributes to providing solutions that allow visitors to have a positive perception on the service environment of city tour. Furthermore, with regard to the service environment development and management, the results of the study suggest effective and efficient developing strategies that enable the city tour in China to build a competitive advantage.

목차

Ⅰ. 서 론

Ⅱ. 이론적 배경

Ⅲ. 연구설계

Ⅳ. 성과분석

Ⅴ. 결 론

참고문헌

키워드

City Tour Restorative Servicescape Perceived Values Tourist Satisfaction