호텔직원의 지식공유행동과 서비스 혁신행동

• 영문명: Hotel Employees' Knowledge Sharing Behavior and Service Innovative Behavior: A Modified and Extended Triandis Model
• 발행기관: 한국관광학회
• 저자명: 김태구 이계희
• 간행물 정보: 『관광학연구』제36권 제8호, 25~49쪽, 전체 25쪽
• 주제분류: 사회과학 > 관광학
• 파일형태: PDF
• 발행일자: 2012.10.31

영문 초록

The objective of this study is to investigate a model based on a modified and exteded version of the Triandis model. This explored the structural relationships among knowledge sharing enablers, processes (knowledge collecting and donating), and outcome (service innovative behavior) in hotels. Data were derived from 418 respondents working at 10 five-star hotels in Busan. The results indicate that most of the enablers were found to be significant. New enablers, enjoyment in helping others and knowledge self-efficacy, which we then added to the Triandis model were also found to be significant. The paths from knowledge collecting and donating to employee service innovative behavior were also found to be significant; specifically, the positive relationship between knowledge collecting and employee service innovative behavior was stronger than that of the relationship between knowledge donating and employee service innovative behavior. Finally, findings and practical implications were discussed and limitations of the study and future research directions were suggested.

목차

I. 서론

II. 이론적 배경 및 연구가설

III. 연구방법

IV. 실증분석

Ⅴ. 결론

참고문헌

키워드

지식공유행동 서비스 혁신행동 Triandis 모형 Knowledge sharing behavior Service innovative behavior Triandis model