미용종사자의 업무스트레스가 분노표현에 미치는 영향에 대한 자아존중감의 매개효과

• 영문명: The Mediating Effects of Self-esteem Concerning the Influence of Job Stress on Anger Expression in Beauty Salon Workers
• 발행기관: 한국인체미용예술학회
• 저자명: 정유림(Yu-Rim Jung) 이영아(Young-A Lee)
• 간행물 정보: 『한국인체미용예술학회지』한국인체미용예술학회지 제22권 제3호, 35~48쪽, 전체 14쪽
• 주제분류: 예술체육 > 예술일반
• 파일형태: PDF
• 발행일자: 2021.09.20

영문 초록

Beauty salon workers’ job stress and anger can be expressed through customer satisfaction, customer revisit and others. Such anger is influenced by job stress and can be reduced by self-esteem. This study attempted to investigate how job stress, self-esteem and anger expression are related with each other and the mediating effects of self-esteem in job stress-anger expression relationships against beauty salon workers. For this, a questionnaire survey was performed against 340 beauty salon workers in Seoul and Gyeonggi-do. Job stress and anger expression were set as independent and dependent variables respectively while self-esteem was taken as a mediating variable. The collected data were analyzed, using SPSS 23.0 and AMOS 23.0, and the results found the followings: Job stress and self-esteem had a negative influence on self-esteem and anger expression each while job stress showed a positive effect on anger expression. In job stress-anger expression relationships, self-esteem revealed a mediating effect. To reduce anger expression, it is required to develop a plan to alleviate job stress and increase self-esteem. In other words, proper education and training should be given to beauty salon workers suffering from severe stress at work with low self-esteem.

목차

Ⅰ. 서론

Ⅱ. 연구설계

Ⅲ. 분석결과

Ⅳ. 고찰

Ⅴ. 결론

참고문헌

키워드

미용종사자 업무스트레스 분노표현 자아존중감 매개효과 Beauty Salon Workers Job Stress Anger Expression Self-esteem Mediating Effects