군 급식 만족도가 병사 사기에 미치는 영향에 대한 실증적 연구

• 영문명: An Empirical Study on the Effect of Military Foodservice Satisfaction on Soldiers’ Morale
• 발행기관: 한국산업경영시스템학회
• 저자명: 이동희(Donghee Lee) 배병윤(Byung Yun Bae) 최성용(Sungyong Choi)
• 간행물 정보: 『산업경영시스템학회지』제43권 제3호, 228~242쪽, 전체 15쪽
• 주제분류: 공학 > 산업공학
• 파일형태: PDF
• 발행일자: 2020.09.30

영문 초록

In recent years, interest in the welfare of soldiers is increasing. More specifically, soldiers enlisted to fulfill their military service obligations live a group life that is controlled by group life, unlike military officers selected by their will. Therefore, this study aims to verify whether there is an effect of improving the morale of soldiers by increasing the satisfaction of military service meals along with the trend of increasing morale through enhancement of soldier welfare. In order to achieve the purpose of this study, we surveyed 145 army soldiers working in the front and rear areas and used 137 valid samples for analysis. The results of this study are as follows. First, both SERVQUAL (Responsiveness·Assurance, Tangibles) and Servicescape (Spatial Environment, Spatial Design) had a positive (+) effect on military meal satisfaction. Second, military service satisfaction and emotional commitment have a positive (+) effect on morale. Third, satisfaction with military meals has a positive effect on emotional commitment. This research has also shown that improvements in SERVQUAL (Responsiveness·Assurance, Tangibles) and Servicescape (Spatial Environment, Spatial Design) improve military service satisfaction and emotional engagement. Military food service SERVQUAL (Responsiveness·Assurance, Tangibles) and Servicescape (Spatial Environment, Space Design) must pay attention to increase military morale.

목차

1. 서 론

2. 이론적 배경

3. 연구모형 및 가설설정

4. 실증분석

5. 결 론

References

키워드

Military Foodservice Morale SERVQUAL Servicescape Affective Commitment