교수학습지원센터의 BSC 모형 개발

• 영문명: Development of BSC Model of Center for Teaching and Learning
• 발행기관: 한국산업경영시스템학회
• 저자명: 김용준(Yongjun Kim) 김소윤(Soyun Kim) 조창희(Changhee Cho)
• 간행물 정보: 『산업경영시스템학회지』제42권 제4호, 135~144쪽, 전체 10쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2019.12.30

영문 초록

In this study, BSC model of center for teaching and learning was developed using balanced scorecard suitable for non-profit organization. Firstly, relevant literature surveys and evaluation indicators of various CTL and institution with similar characteristics were examined. Next, a draft BSC model was designed through interviews of specialists. Lastly, the BSC model was proposed by verifying the content validity of the evaluation model by conducting two Delphi surveys. The BSC model of CTL has 4 perspectives: resource, customer, internal process, learning and growth, 9 critical success factors: 2 factors in resource, customer and learning and growth perspectives, 3 factors in internal process perspective, and 23 key performance Indicators: 4 indicators in resource and learning and growth, 7 indicators in customer perspective, 8 indicators in internal process perspective. The implications of this study through the results were as follows: firstly, the proposed BSC model showed an evaluation model suitable for a non-profit organization. Second, the BSC model was linked to the organization’s mission and vision. Third, it could contribute to the long-term development of CTL. Lastly, if it could be applied to management, and evaluated, it is expected to play a role of providing basic data for the budget support and spread of the university.

목차

1. 서 론

2. 이론적 배경

3. 연구 설계

4. 연구 결과

5. 결 론

키워드

Balanced Scorecard BSC Center for Teaching and Learning CTL Delphi Survey