치과위생사의 감성지능과 회복탄력성이 감정노동에 미치는 영향

• 영문명: The effect of emotional intelligence and resilience on emotional labor of the dental hygienists
• 발행기관: 한국구강보건과학회
• 저자명: 이현정(Hyeon-Jung Lee) 강경민(Kyoung-Min Kang) 이유진(Yu-Jin Lee) 이효진(Hyo-Jin Lee) 최희지(Hee-Ji Choi) 하미현(Mi-Hyeon Ha) 이병호(Byung-Ho Lee)
• 간행물 정보: 『한국구강보건과학회지』제7권 제2호, 36~42쪽, 전체 7쪽
• 주제분류: 의약학 > 기타의약학
• 파일형태: PDF
• 발행일자: 2019.09.30

영문 초록

Objectives: The purpose of this study was to reveal association between emotional intelligence, resilience and emotional labor. Methods: For this study, 198 dental hygienists in Busan, Ulsan and Kyungnam are participated in this study. The data were analyzed with descriptive statistics, t-test, ANOVA, pearson’s correlation coefficients, and stepwise multiple regression analysis with SPSS 24.0 program. Results: We obtained the next results. First, sub-factor of resilience that has affected emotional labor is emotion control(β=-.281) and relationship (β=.142), R2=.088. Second, sub-factor of emotional intelligence that has affected emotional labor is regulation of emotion(β=-.218) and other s emotion appraisal(β=.171), R2=.063. Conclusion: These result indicates that in order to reduce the emotional labor of dental hygienist, it is necessary to develop and apply an intervention programs considering emotion control, relationship, regulation of emotion and other s emotion appraisal.

목차

ABSTRACT

Ⅰ. 서론

Ⅱ. 연구대상 및 방법

Ⅲ. 연구결과

Ⅳ. 고찰 및 결론

REFERENCES

키워드

Dental Hygienist Emotional Intelligence Emotional Labor Resilience