인터넷을 통한 국제소비자거래에서의 분쟁 해소방안 - ODR을 통한 분쟁해결방안을 중심으로

• 영문명: Dispute Resolution in Internet International Consumer Transaction
• 발행기관: 한국중재학회
• 저자명: 성준호(Joon-Ho Sung)
• 간행물 정보: 『중재연구』 제28권 제2호, 249~275쪽, 전체 27쪽
• 주제분류: 사회과학 > 무역학
• 파일형태: PDF
• 발행일자: 2018.06.30

영문 초록

Today s Internet environment is growing rapidly, and transactions based on it are also rapidly increasing. E-commerce allows merchants and consumers in different countries to easily trade goods across borders. However, the increase in international consumer transactions through the Internet is accompanied by an increase in disputes. International consumer transactions are characterized by a distinction among long distance, small sum, and different jurisdictions. International consumer transactions cannot be solved only by way of resolving disputes in past international transactions. The best way to resolve disputes between international carriers and consumers is through the Internet. In this regard, UNCITRAL has been preparing to enact legislation on ODR as a solution to international electronic trade disputes and, as a result, UNCITRAL adopted guidelines for operating the ODR procedure for building the ODR platform. The European Union has also increased its disputes in the European Union, which is active in the intra-regional market. Institutional improvements were made to solve this problem; therefore, the European Union (EU) has enacted the ODR Regulations for EU consumer disputes. Based on such, this study constructed the ODR platform, which is used as a way to resolve consumer disputes in the regional market.

목차

Ⅰ. 서 론

Ⅱ. ODR의 개념 및 유형

Ⅲ. 국제소비자분쟁 해소방안으로서의 ODR

Ⅳ. 결 어

키워드

국제소비자거래 온라인분쟁해결(ODR) UNCITRAL ODR운영지침 EU소비자분쟁 ADR지침 EU소비자분쟁 ODR규정 유럽연합 ODR플랫폼 Cross-border commerce transactions Online Dispute Resolution UNCITRAL Technical Note on ODR EU consumer dispute ADR directive EU consumer dispute ODR directive EU ODR platform