국경넘은 소비자 분쟁에 있어서 ODR

• 영문명: Online Dispute Resolution for Cross-Border Consumer Disputes
• 발행기관: 한국중재학회
• 저자명: 성준호(Joon-Ho Sung)
• 간행물 정보: 『중재연구』 제25권 제1호, 25~46쪽, 전체 22쪽
• 주제분류: 사회과학 > 무역학
• 파일형태: PDF
• 발행일자: 2015.03.30

영문 초록

Cross-border consumer disputes are on the increase as cross-border trade between consumers and businesses continues to grow. Cross-border consumer disputes are difficult to solve, because there are different languages, laws and institutions between the parties. These consumer disputes can be solved more easily by Online Dispute Resolution (ODR) in comparison with utilizing court processes. ODR is a branch of dispute resolution which uses technology to facilitate the resolution of disputes between parties. It primarily involves negotiation, mediation or arbitration, or a combination of all three. In this respect it is often seen as being the online equivalent of alternative dispute resolution (ADR). On 18 June 2013, the new legislation on Alternative Dispute Resolution and Online Dispute Resolution has been published – the Directive on Consumer ADR and Regulation on Consumer ODR . The new legislation on ADR and ODR will allow consumers and traders to solve their disputes without going to court, in a quick, low-cost and simple way. The United Nations working group for online dispute resolution of cross-border electronic commerce transactions (UNCITRAL Working Group Ⅲ) has been underway since 2010 to continue its work on procedural rules for ODR.

목차

Ⅰ. 서설

Ⅱ. ODR의 개념

Ⅲ. 국경넘은 소비자분쟁에 있어서 ODR의 유용성

Ⅳ. 국경넘은 소비자분쟁에 해소방안으로서 ODR에 관한 국제적 논의

Ⅴ. 결론에 갈음하여

키워드

Cross-Border Consumer Disputes Online Dispute Resolution Alternative Dispute Resolution EU Regulation on Consumer ODR UNCITRAL Online Dispute Resolution Rules