생산자규격을 고려한 소비자만족품질지표의 개발

• 영문명: Development of Customer Satisfaction Quality Indicator Considering Producer’s Specification Limits
• 발행기관: 한국산업경영시스템학회
• 저자명: 김동혁(Dong-Hyuk Kim) 정영배(Young-Bae Chung)
• 간행물 정보: 『산업경영시스템학회지』제41권 제4호, 50~58쪽, 전체 9쪽
• 주제분류: 경제경영 > 경영학
• 파일형태: PDF
• 발행일자: 2018.12.30

영문 초록

Process Capability (  ) is a representative measure of how well the producer manages dispersion and bias for the specifications needed by the consumer. This is expressed as a ratio of 6 times the natural tolerance to the specification. As the producer manages the dispersion small, the capacity index becomes higher. And it is classified into 5 grades according to the degree of management. It is a measure of the quality of processes used in most industrial fields. However,   is calculated by only reflecting the mean and dispersion of the process, there is a disadvantage that it can not give information about the economic loss caused by the inconsistency of the process with the target value. Overcoming these drawbacks, process capability indexes reflecting various types of loss functions such as   ,    and   have been developed. However, all of these previous studies have applied the limit to the consumer specification, which is based on the traditional and passive quality perception that the quality characteristic should exist within the limits of the consumer specification. In this study, we will develop ‘Customer Satisfaction Quality Indicator (CSQI)’ which is a quantitative indicator that can be fully evaluated when the manufacturer’s specification limit, which is an aggressive quality strategy, is applied. This is expected to be useful decision information for both producers and consumers.

목차

1. 서 론

2. 이론적 배경

3. 소비자만족품질지표

4. 수치 예제

5. 결 론

키워드

Customer Satisfaction Quality Producer’s Specification Limits Producer Assurance Quality