Determinants of a Sustainable Relationship in Triads Structures of IT Outsourcing in Korea

• 발행기관: 한국무역연구원
• 저자명: Jong-Dae Kim Ha-Eun Jeong
• 간행물 정보: 『무역연구』제14권 제6호, 215~230쪽, 전체 16쪽
• 주제분류: 경제경영 > 무역학
• 파일형태: PDF
• 발행일자: 2018.12.30

영문 초록

Along with the increasing trend in service and IT (Information Technology) outsourcing, many studies have been done for improving the level of performance in outsourcing. Some studies focus on the way of maintaining particular types of relationships between the customer and the IT providers in order to increase the performance level. Most aassumed a dyadic relationship between the customer and the IT providers. We study how to sustain the relationship in a triad IT outsourcing case by adding the buyer between the customer and the IT service providers. By studying a particular case in Korea, we propose three determinants for sustaining the relationship between the customer and the buyer: governance structure, coordination mechanism and social network with structural hole.

목차

Ⅰ. Introduction

Ⅱ. Literature Review

Ⅲ. Research Model and Methodology

Ⅳ. Results and Discussion

Ⅴ. Conclusions and Recommendations

키워드

Bridge and Technical Competency Governance Structure IT Outsourcing Triad Relationship