“Single PPM 품질” 추진에 의한 공공행정 생산성향상 사례: 충청남도

• 영문명: A productivity improvement of the public administration management by the single PPM quality approach: lessons from the Chungcheongnam-do case
• 발행기관: 건국대학교 경제경영연구소
• 저자명: 고두균(Doo Kyun Ko) 성백서(Baek Seo Seong)
• 간행물 정보: 『상경연구』제26권 제1호, 129~149쪽, 전체 21쪽
• 주제분류: 경제경영 > 경제학
• 파일형태: PDF
• 발행일자: 2001.06.30

영문 초록

Today, customer satisfaction, principle or methodology of the management of the private companies, is also a very important concept in the productivity improvement of public sector, which in turn enhances the total competitiveness of a nation. The experiences of the single ppm quality innovation, in which customer driven approach plays key role and mainly tested in the manufacturing processes of the private sector, could be shared in the public sector This paper is concerned with the single PPM quality certification system designed for public administration organizations and to show how productivity can be improved through the implementation case of Chungcheongnam-do, which is the first one certified among the Korea’s administrative organizations. The major points of the single ppm quality innovation in the public sector is that the processes are reformed by the establishment of innovative and practical objectives through real measurements of the quality levels in current operations and services. To do this, the internal quality guarantee structure builds 9 categories of the single ppm certification system and tries to assure the defect rate below 10 per 100 times in the operations and services level. This study shows the possibilities of successful application of the single ppm quality innovation methodologies to the public sector management.

목차

Ⅰ. 서론

Ⅱ. 공공행정부분 싱글 PPM 품질 인증제도

Ⅲ. 충청남도의 싱글 PPM 품질혁신 추진 사례

Ⅳ. 결론 및 제언

참고문헌

Abstract