NCS기반 항공객실승무원 자격제도의 필요성에 대한 해외사례연구—영미권의 경우

• 영문명: An International Case Study on the Necessity of the Qualification System of Cabin Crew Based on NCS: The Case of Anglosphere
• 발행기관: 조선대학교 국제문화연구원
• 저자명: 이길자(Lee, Gilja)
• 간행물 정보: 『국제문화연구』Vol.11 No.1, 73~96쪽, 전체 24쪽
• 주제분류: 인문학 > 기타인문학
• 파일형태: PDF
• 발행일자: 2018.06.30

영문 초록

This paper argues that the Korean government should establish the qualification system of cabin crew based on NCS to connect the education by the colleges-universities and the training by the airlines of the country. So far most major airlines of Korea are said to have hired new cabin crew by their educational background and appearances instead of competency or the job performance. This fact leads to the huge cost of training the recruits and the large-scale unemployment of the graduates of the educational institutions. I observe the current situation of the Korean education based on NCS and the system of cabin crew controlled by CBT in Anglosphere, including Australia, with an apprenticeship framework. Comparing the two cases shows that the qualification system in this field should be brought by reinforcing the decent power of NCS, meaning the financial efficiency at the national level.

목차

Ⅰ. 서론: 국내 항공객실서비스 교육과 훈련의 문제점

Ⅱ. 국내 NCS기반 항공객실서비스 교육현황

1. NCS의 도입배경과 개념

2. NCS기반 항공객실서비스 교육현황

Ⅲ. CBT 프레임을 통한 해외 항공객실승무원 제도

1. CBT의 정의와 효과

2. 해외 CBT 사례: 영미 항공객실승무원 교육 프로그램

Ⅳ. 결론: 항공객실서비스 자격제도의 필요성

키워드

한국의 국가직무능력표준 영국의 직무능력훈련 객실승무 원자격 졸업생들의 대규모 실업 영미권 the NCS of Korea the CBT of Britain the qualification system of cabin crew the large-scale unemployment of the graduates Anglosphere