Kano의 이원적 품질모형과 Timko의 만족계수를 활용한 공학교육의 질 향상 방안 탐색

• 영문명: An Improvement Method of Engineering Education Quality using Kano’s Dualistic Quality Model and Timko’s Satisfaction Coefficient
• 발행기관: 한국공학교육학회
• 저자명: 허영주(Hur, Young-Ju) 예철해(Ye, Cheol-Hae)
• 간행물 정보: 『공학교육연구』제21권 제3호, 31~37쪽, 전체 7쪽
• 주제분류: 공학 > 공학일반
• 파일형태: PDF
• 발행일자: 2018.05.30

영문 초록

The purpose of this study is to develop a method to improve the quality of engineering education by using Kano’s dualistic quality model and Timko’s customer satisfaction coefficient. The results of the study are as follows. Firstly, the top priority for major education is improve ‘smooth support of class medium’ as an attractive and one-dimensional quality element, and ‘use of various examples’ and ‘specialty improvement of major curriculum’ as an one-dimensional quality element. Secondly, the top priority for general education is improve ‘liberal education curriculum’ as an attractive quality element ‘use of various examples’ as an one-dimensional quality element. Thirdly, the top priority for extra-curriculum is develop and provide ‘study support program of student’ and ‘voluntary service’. Fourthly, the top priority for administrative service and facilities is improve ‘increase of scholarship’ and expand ‘service of welfare facilities as dormitory and refectory’ as an one-dimensional quality element.

목차

I. 서 론

II. 이론적 배경

III. 연구내용 및 방법

Ⅳ. 분석 결과

Ⅴ. 결 론

키워드

Engineering education quality Student satisfaction Service quality Kano Dualistic quality model Timko Customer satisfaction coefficient